What We Collect And Why It Matters
When you open an account with ero18x, we ask for basic registration details — your mobile number, a working email and the payment method you plan to use for deposits. If you fund your wallet through bKash, Nagad, Rocket, we keep a record of the transaction
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reference and confirmation status so we can match your deposit to your account and resolve any mismatch quickly. We do not store your mobile banking PIN or OTP codes; those stay inside the wallet app itself. Device information — model, browser version, approximate connection region —
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helps us flag logins that don't match your usual pattern, which is part of how we protect your balance from unauthorised access. Cookies on our web pages remember your language preference and keep you signed in between visits; you can clear them anytime through your browser
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settings without losing your account. Payment references are often kept longer than login logs because financial records may be required for dispute resolution or reporting obligations that vary by jurisdiction. Access to any part of this policy, and the data practices behind it, depends on your
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local law and eligible regions. If you want to see what we hold, correct an entry, or ask us to remove data that isn't required for account operation, our support desk is the direct route — we log every request and respond through the same channel
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you contacted us on.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.